D&A IT SystemsDELet’s talk
Menu
← Development overview

Development 03

AI agents

A good AI agent is not an uncontrolled chatbot, but a clearly bounded digital assistant. It understands its task, uses approved tools and hands critical decisions back to people.

Discuss your project

What is included?

From the first thought to a useful solution.

We tailor the approach and technology to the use case. These building blocks form the typical framework.

01

Use case & guardrails

We define the task, permitted data, quality criteria and boundaries. Not every process needs AI – sometimes conventional automation is more dependable.

02

Knowledge access

Approved documents and data sources are connected in a structured way. Answers can remain traceable through sources and permissions.

03

Tools & actions

The agent can search, classify, draft or prepare defined system actions under control. Critical steps require human approval.

04

Evaluation & operations

Quality, failure cases, cost and usage are measured. Prompts, models and knowledge sources are developed in a controlled way.

Typical use cases

Where AI agents can make a difference.

  • Internal knowledge assistant
  • Classify and summarise documents
  • Draft replies for service enquiries
  • Prepare cases from unstructured inputs

Our approach

Test early. Build properly.

  1. 01

    Understand

    Clarify the objective, users, data and risks together.

  2. 02

    Define

    Choose the smallest useful product scope.

  3. 03

    Build & test

    Deliver in short steps and incorporate real feedback.

  4. 04

    Operate

    Set clear expectations for monitoring, maintenance and further development.

Ask directly

Customer reference available where the fit is right.

If we have a comparable project and our customer is happy to take part, we will gladly arrange the conversation – with no polished sales story in between.

Ask for a customer reference →

Quick answers

Questions about AI agents

Is our data used for model training?

That depends on the chosen model and contract. We select appropriate operating models and configure processing around your privacy and confidentiality requirements.

Can an agent make decisions independently?

Only within clearly defined, low-risk boundaries. Financial, legal, medical and other critical steps are designed with human review.

Let’s get started

Let’s talk about AI agents.

A few bullet points about the idea or current problem are enough. We will help turn them into a sensible first step.

Send a message