Helpdesk & personal support
Your team speaks to real people who know your environment. Requests are prioritised, tracked and resolved without being passed from one desk to the next.
Learn more →← All services
Service 01
Managed IT & support
We do not wait for something to catch fire before looking after your IT. Personal support, regular maintenance and proactive monitoring keep small issues small and your team productive.
For organisations looking for a dependable external IT department or targeted support for their in-house team.
Send an enquiryWhat is included?
From setup to ongoing operations.
We tailor the scope to your environment. These building blocks show what is typically included.
Windows and Apple workplaces
We configure devices, standardise sensible settings and keep operating systems and applications up to date. Joiners and leavers are prepared and documented properly.
Learn more →Mobile device management
Laptops, smartphones and tablets are managed centrally with appropriate security policies. If a device goes missing, access can be blocked and company data protected.
Learn more →Monitoring & incident detection
We monitor important systems, services, storage levels and backups. Warning signs become visible before they grow into a major outage.
Learn more →Hardware, setup & inventory
We select suitable equipment, handle procurement and deployment, and keep track of allocation and life cycles. You always know what you have and when it needs attention.
Learn more →Service reviews & life-cycle planning
We regularly review the state of operations, equipment and contracts and identify what needs attention next. Renewals become visible early and can be prepared in a controlled way.
Learn more →What you gain
Good technology is useful. A calm working day is better.
- One contact for day-to-day support and planning
- Fewer unexpected outages and surprises
- Documented systems, devices and responsibilities
- Planned improvement instead of IT by emergency request
How we begin
Take over carefully. Improve with purpose.
- 01
Understand the setup
Review systems, contracts, dependencies and open issues together.
- 02
Secure the risks
Close urgent gaps first and make responsibilities unambiguous.
- 03
Take over operations
Bring support, maintenance and communication into dependable routines.
- 04
Keep improving
Prioritise improvements and deliver them in manageable stages.
First-hand experience
We are happy to arrange a customer reference.
When we have a comparable project and our customer agrees, you can ask them directly about collaboration, implementation and the day-to-day experience.
Ask for a customer reference →Quick answers
Questions about Managed IT & support
Can you take over our entire existing IT environment?
Yes. We begin with an assessment, secure access and documentation, and plan an orderly handover with your current provider or internal team.
Do you provide on-site support in Berlin?
Yes. We solve many issues quickly and remotely, but when hands are needed on site, we come to you.
Do you offer fixed support packages?
We tailor the scope to your team size, system landscape and required response times. After an initial conversation, you receive a transparent proposal.
Let’s get started
Could Managed IT & support help your organisation?
Tell us a little about your team, systems and current needs. We will come back with an honest first assessment.
Send a message